{"id":4687,"date":"2022-03-18T14:10:53","date_gmt":"2022-03-18T13:10:53","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/total-quality-management\/"},"modified":"2022-03-18T14:10:53","modified_gmt":"2022-03-18T13:10:53","slug":"total-quality-management","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/total-quality-management\/","title":{"rendered":"Total Quality Management"},"content":{"rendered":"<p>TQM ist nach der European Foundation for Quality Mangement EFQM eine &#8220;auf der Mitwirkung aller Ihrer Mitglieder beruhende F\u00fchrungsmethode einer Organisation, die Qualit\u00e4t in den Mittelpunkt stellt und durch die Zufriedenheit der Kunden langfristigen Gesch\u00e4ftserfolg sowie auf Nutzen f\u00fcr die Mitglieder der Organisation und f\u00fcr die Gesellschaft zielt.&#8221; Einige Zeitgenossen rechnen, dieser Definition folgend, das CRM mit Recht voll dem TQM zu. Enger Bezug zu QMS.    auch     Umfassendes Qualit\u00e4tsmanagement, das alle Organisationsbereiche fortw\u00e4hrend erfasst, aufzeichnet, organisiert und kontrolliert. Qualit\u00e4t soll dabei als Systemziel eingef\u00fchrt und dauerhaft garantiert werden. Hierzu ist die volle Unterst\u00fctzung seitens der Mitarbeiter notwendig<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Total Quality Management<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-4687","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Total Quality Management - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/total-quality-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Total Quality Management - Touchpoints\" \/>\n<meta property=\"og:description\" content=\"Total Quality Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchpoints.eu\/en\/glossar\/total-quality-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Touchpoints\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/total-quality-management\\\/\",\"url\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/total-quality-management\\\/\",\"name\":\"Total Quality Management - 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