{"id":4038,"date":"2022-03-18T14:09:59","date_gmt":"2022-03-18T13:09:59","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/gespraechsleitfaden\/"},"modified":"2022-03-18T14:09:59","modified_gmt":"2022-03-18T13:09:59","slug":"gespraechsleitfaden","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/gespraechsleitfaden\/","title":{"rendered":"Gespr\u00e4chsleitfaden"},"content":{"rendered":"<p>Vorgefertigter Text f\u00fcr ein Telefonat. Kann jedes Wort enthalten, das der Agent sagen soll oder auch nur eine grobe Richtlinie sein, die lediglich Anhaltspunkte enth\u00e4lt. Ein Hilfsmittel zur Unterst\u00fctzung eines &#8220;Agent&#8221; bei der vollst\u00e4ndigen und zielgerichteten Durchf\u00fchrung seines Gespr\u00e4ches. Oft auch erg\u00e4nzt durch Argumentationshilfen.    auch     Vorgefertigter Text f\u00fcr ein Telefonat, bestehend aus groben Richtlinien oder Anhaltspunkten f\u00fcr den Agenten zur Unterst\u00fctzung. Oft ist ein solcher Leitfaden auch durch Argumentationshilfen erg\u00e4nzt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gespr\u00e4chsleitfaden<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-4038","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gespr\u00e4chsleitfaden - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/gespraechsleitfaden\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gespr\u00e4chsleitfaden - Touchpoints\" \/>\n<meta property=\"og:description\" content=\"Gespr\u00e4chsleitfaden\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchpoints.eu\/en\/glossar\/gespraechsleitfaden\/\" \/>\n<meta property=\"og:site_name\" content=\"Touchpoints\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/gespraechsleitfaden\\\/\",\"url\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/gespraechsleitfaden\\\/\",\"name\":\"Gespr\u00e4chsleitfaden - 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