{"id":3831,"date":"2022-03-18T14:09:44","date_gmt":"2022-03-18T13:09:44","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/customer-interaction-software\/"},"modified":"2022-03-18T14:09:44","modified_gmt":"2022-03-18T13:09:44","slug":"customer-interaction-software","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/customer-interaction-software\/","title":{"rendered":"Customer Interaction Software"},"content":{"rendered":"<p>Die von Aberdeen gepr\u00e4gte Bezeichnung CIS hat einen starken Bezug zu CRM Software. Jedoch mit st\u00e4rkerem Schwerpunkt auf interaktive Kundenbeziehungen, beispielsweise via Call Center und Internet. Die Gartner Group sieht es sinngem\u00e4ss folgendermassen: CIS ist ein Customer Information System, also die Kundendatenbank als Bestandteil von SFA Sales Force Automation und TES Technology Enabled Sales.    auch     Eine Software, die zur Unterst\u00fctzung der Interaktion mit Kunden auf der interaktiven Ebene dient. Dabei werden die verschiedenen Kommunikationskan\u00e4le zum Kunden (Telefon, E-Mail, Fax etc.) zusammengef\u00fchrt und aufeinander abgestimmt.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Interaction Software<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-3831","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Interaction Software - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/customer-interaction-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Interaction Software - Touchpoints\" \/>\n<meta property=\"og:description\" content=\"Customer Interaction Software\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchpoints.eu\/en\/glossar\/customer-interaction-software\/\" \/>\n<meta property=\"og:site_name\" content=\"Touchpoints\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/customer-interaction-software\\\/\",\"url\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/customer-interaction-software\\\/\",\"name\":\"Customer Interaction Software - 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