{"id":3756,"date":"2022-03-18T14:09:39","date_gmt":"2022-03-18T13:09:39","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/computer-telephony-integration\/"},"modified":"2022-03-18T14:09:39","modified_gmt":"2022-03-18T13:09:39","slug":"computer-telephony-integration","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/computer-telephony-integration\/","title":{"rendered":"Computer Telephony Integration"},"content":{"rendered":"<p>Das Zusammenwirken von Computer- und Telefontechnologie zur Produktion neuer Dienste. Beispiele hierf\u00fcr: Automatische Anrufverteilung (Automatic Call Distribution \u2013 ACD) oder Stimmenerkennung (Voice Recognition), oder das einfache W\u00e4hlen \u00fcber den Computer.    auch     Beim Computer Telephony Integration wird Telekommunikation mit elektronischer Datenverarbeitung verkn\u00fcpft. Mittels Computerprogrammen ist der automatische Aufbau, die Annahme und die Beendigung von Telefongespr\u00e4chen, das Senden und Empfangen von Faxnachrichten, Telefonbuchdienste sowie die Weitervermittlung von Gespr\u00e4chen m\u00f6glich.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Computer Telephony Integration<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-3756","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Computer Telephony Integration - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/computer-telephony-integration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Computer Telephony Integration - 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