{"id":3630,"date":"2022-03-18T14:09:31","date_gmt":"2022-03-18T13:09:31","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/beschwerde-management\/"},"modified":"2022-03-18T14:09:31","modified_gmt":"2022-03-18T13:09:31","slug":"beschwerde-management","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/beschwerde-management\/","title":{"rendered":"Beschwerde-Management"},"content":{"rendered":"<p>Das Beschwerde-Management umfasst die Planung, Durchf\u00fchrung und Kontrolle aller Massnahmen, die ein Unternehmen mit Kundenbeschwerden ergreift. Die Ziele des Beschwerde-Managements liegen darin, die Kundenzufriedenheit wiederherzustellen, die negativen Auswirkungen von Kundenunzufriedenheit auf das Unternehmen zu minimieren und die in Beschwerden enthaltenen Hinweise auf betriebliche Schw\u00e4chen und Marktchancen zu identifizieren und zu nutzen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Beschwerde-Management<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-3630","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Beschwerde-Management - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/beschwerde-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Beschwerde-Management - 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