{"id":3609,"date":"2022-03-18T14:09:30","date_gmt":"2022-03-18T13:09:30","guid":{"rendered":"https:\/\/touchpoints.eu\/glossar\/automatic-call-distribution\/"},"modified":"2022-03-18T14:09:30","modified_gmt":"2022-03-18T13:09:30","slug":"automatic-call-distribution","status":"publish","type":"encyclopedia","link":"https:\/\/touchpoints.eu\/en\/glossar\/automatic-call-distribution\/","title":{"rendered":"Automatic Call Distribution"},"content":{"rendered":"<p>Bei der automatischen Anrufweiterleitung wird die Anrufnummer analysiert und je nach Priorit\u00e4t entweder an einen bestimmten oder zum n\u00e4chsten verf\u00fcgbaren Bearbeiter weitergeleitet. Zus\u00e4tzlich ist es m\u00f6glich, statistische Daten \u00fcber die Lage zu erhalten. Vor allem Call-Centers arbeiten mit solchen Systemen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automatic Call Distribution<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","class_list":["post-3609","encyclopedia","type-encyclopedia","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automatic Call Distribution - Touchpoints<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/touchpoints.eu\/en\/glossar\/automatic-call-distribution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automatic Call Distribution - Touchpoints\" \/>\n<meta property=\"og:description\" content=\"Automatic Call Distribution\" \/>\n<meta property=\"og:url\" content=\"https:\/\/touchpoints.eu\/en\/glossar\/automatic-call-distribution\/\" \/>\n<meta property=\"og:site_name\" content=\"Touchpoints\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/automatic-call-distribution\\\/\",\"url\":\"https:\\\/\\\/touchpoints.eu\\\/en\\\/glossar\\\/automatic-call-distribution\\\/\",\"name\":\"Automatic Call Distribution - 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